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MANAGEMENT OF ORGANIZATIONS
CLASS: MGT 307
Fall 2009
Instructor: J. Andrew Morris
Office Hours T/TH 8:30-10:10, TH 1-2:45
OFFICE: Sage Hall 2149 Phone: 805-437-2771
E-MAIL: john-andrew.morris@csuci.edu
Texts: Management custom edition by S. Robbins & Mary Coulter; Also Instructors Notes, located in your BlackBoard Accounts
Course objectives: The purpose of the course is to enable you to think like a manager and to provide you with an introduction to the field of Management. You will learn about: the environment managers operate within, various management functions, and different tools managers use, along with a lot of vocabulary. By learning about what managers do, you will be better able to function in a management position and to decide whether or not you are interested in a career in Management.
A second and equally important purpose of the class is to draw upon the liberal arts foundation of 91Ƶ to enhance your critical thinking ability and communication skills. In the finest tradition of the liberal arts, this course is structured in such a way as to encourage/require that you not only learn facts about management (important) but that you also further develop the ability to use & combine these new facts to see an overall bigger picture. Moreover, the class is designed to help you also better express your thoughts about the larger patterns you now understand. Simply put, rote memorization isnt the point. Rather the class is about using new information about managers and for-profit organizations to see and understand a more complex and interconnected world.
Learning Objectives: Students who complete this course will be able to:
1. Describe the fundamental role of management within both domestic and global
enterprises
2. Write analyses and verbally discuss cases related to management principles
3. Understand and develop management policies, plans, and procedures
4. Identify and develop solutions to organizational problems drawing upon
enhanced management competencies to include: critical thinking, emotional intelligence, communication, and global awareness
General Professionalism/Class Policies
1. Work is due when it is requested. Only with prior approval will late work be accepted but will always be graded at LEAST one letter grade lower than on time work.
2. While there is no mandatory class attendance policy you are expected to come to class on time. It shows respect for you, me, and 91Ƶ. Failure to attend/being late for class negatively impacts your grade.
3. Other than earning some extra credits points for volunteer activities there is no provision made for earning extra credit in this course. Consequently, it is important that you do your best work on each exam and assignment.
4. Turn off your cell phones and/or other electronic devices. If you are using a laptop DONT surf other sites---its annoying, unprofessional and disruptive.
Truth, integrity, justice, and honesty are a given part of our class. There can be no exceptions - ever. For a full discussion of what this means and the consequences of failing to comply with this students are expected to have read 91Ƶs Honor Code/Policy on Academic Honesty.
We exhibit appropriate demeanor, and never accept offensive, sarcastic, or belittling behavior of each other.
GRADING: Exam 1 25%
Exam 2 25%
Final Exam 30%
Exercises 16%
Participation 04%
Total 100%
Final grades will be assigned as follows:
>93.0= A90.0-92.99= A-87.00 -89.99 = B+83.086.99= B80.0-82.99 = B-77.00 -79.99 = C+73.076.99=C70.0-72.99 = C-67.00 -69.99 = D+63.0-66.99= D 60.0-62.99 = D- (<59.99= F)
Exams
Three written examinations, covering the text, lecture and class discussion will be given on the dates noted in the course outline. The first two exams will be approximately 70 minutes long, while the last exam will take appropriately 2 hours. The first 2 exams will consist of objective questions (i.e. multiple choice, fill-in-the-blanks approximately 2/3 of the exam), short answer and essay questions. The final exam will be partly cumulative, that is, several short answer and/or essay questions will come from earlier materials (there will be a few fill-in-the blank questions on the final but they will only come from materials covered since the last exam.) Students should (must) make every effort to attend the examination when scheduled. Should extreme circumstances prevent a student from taking an exam, a make-up exam may be taken, subject to the approval of the instructor. Under course documents in your blackboard account for this class you will find a partial copy of a previous exam. Notice the nature of the questions? It isnt about spitting back data (remember class objective #2) but about applying facts to generate creative solutions. Learning at its finest!
Exercises
Five exercises are assigned during the semester and are due on the dates noted in the course outline. While each exercise is described below, students will (in general) turn-in 1 typewritten page responses/analyses to the presented problem(s). I will drop the grade of the lowest exercise (in effect you must complete 4 of the 5 -- you choose which 4). As a consequence each exercise is worth 4% of your final grade.
Exercise 1: Go to: HYPERLINK "http://www.tripadvisor.com/TIQGame?nl=MU&pid=646" http://www.tripadvisor.com/TIQGame -- its an interactive geography game. Play as many times as you want but print-out your highest score. The student with the highest score in the class will earn 100 pts on exercise 1 AND also earn 100 pts on exercise 2. Scores below 100,000=C-; between 100,001-150,000=C; 150001-200000=C+; 200001-300000=B-; 300001-350,000=B; 350001-400,000=B+; 400001-500000=A-; above 500000=A; In addition, please indicate TWO reasons why high travel IQs -- knowing geography -- can/should/would help you become a better manager.
Exercise 2: Do some research on a recent (since 2007) incident of unethical conduct by a business and/or business leader. Document that research by citing two sources (exclude wiki). Now answer the following three questions: (1) What ethical violation did you find use our list of ethical violations from the Book-of-Notes. (2) Drawing explicitly from our discussion of ethics and Chapter 5 of your textbook indicate two societal consequences of the misconduct you have investigated; and (3) provide two specific things that must be done to prevent this from happing again -- again, support your response through direct and explicit connection back to the textbook.
Exercise 3: Find and print-out the mission statement of a company that you would like to work for. Draw from that mission statement to: (1) Indicate TWO things it tells you regarding what they do, how they do it, where they do it, who they serve etc. (2) Indicate TWO ways that this mission statement informs you regarding your possible fit with this organization. That is, knowing what you now know about the company what makes you a good potential hire; (3) Drawing explicitly from our discussion of organizing discuss how they should use TWO organizing tools to help them better accomplish their mission.
Exercise 4: Read the case Moonlighter it is posted in your blackboard accounts under course assignments -- and in no more than 1 typewritten page:
(1) Use a specific process theory of motivation to explain Jeremys behavior.
(2) Which unmet need does Jeremy satisfy by working on the computer game? For full credit make direct and explicit connection back to Maslows Hierarchy of Needs to support your answer.
(3) Supporting your answer with direct reference back to our text and notes, indicate two specific things that Melanie should do to address the issue of moonlighting at Zagante Systems.
Exercise 5: With direct and explicit reference to our discussion of leadership and Chapter 16 of your text: Describe and discuss the worst boss you have ever had (if you have not had a boss, then use a teacher in college NO NAMES) by indicating two traits and/or behaviors (as discussed in Chapter 16) this bad boss displayed. Now describe and discuss -- again using two traits and/or behaviors -- the best boss you have ever had. Finally, indicate two things that could have been done to help the bad boss become a better boss.
Participation: To encourage collaborative/appropriate classroom behaviors, a small part of your final grade will be based on your: coming to class on time, getting engaged in classroom discussion, not leaving class early (without letting me know) etc. The assumption is that you all start at 100% and only lose points when you demonstrate disruptive behaviors.
Extra Credit: Volunteer hours
91Ƶs mission statement indicates that we should pursue an educational experience that utilizes service learning. It is my belief that service learning projects are not only an excellent way to develop the mind but also help us grow into more complete human beings. Recent research (see for example Post and Neimarks 2007 work: Why Good Things Happen to Good People) indicates that people who give of themselves experience everything from increased life-satisfaction to enhanced physical health. In other words, helping others has been shown to bring joy to not only the one who receives but also the one who gives. Indeed, as Samuel Johnson said long away, no one helps another without also helping themselves. As a consequence, students are provided the opportunity to engage in service work over the course of the semester. Any volunteer activity is acceptable as long as it meets these four qualifications:
1. It must be work for which you are not paid;
2. The activity must not be related to something you have a financial interest in
3. The primary beneficiary of your activity must not be you, your family, or personal friends although you will of course have benefit from it. In general, while student activities (yearbook, clubs, etc.) are often not for pay they can/do enhance your resume and thus may not pass the primary beneficiary test.
4. The activity should pass the mom test - that is, you would not be ashamed to tell someone whose opinion you value highly of the activity you performed.
There are lots of options available to you for example: check your blackboard account for a list of volunteer agencies and/or To find volunteer opportunities in Ventura County try:
1. HYPERLINK "http://www.VolunteerVenturaCounty.org" http://www.VolunteerVenturaCounty.org
2. Enter your zip code, area of interest and/or keyword
3. Click search to view volunteer opportunities in your community that meets your interest and time availability
4. You may also perform an expanded search for volunteer opportunities only available on weekdays or weekends or by your age group.
Moreover, our office of Service Learning has a list of agencies in need of volunteers. Students who engage in service projects can earn +.2 pts for each hour of service (10 hours max) up to a total of 2 pts TOWARDS YOUR FINAL GRADE IN THE CLASS potentially the difference between +/-. However, credit for the service work must also follow these requirements:
(a) On 12/3/09, you will turn in evidence of having engaged in service learning. That evidence need only be: what you did, when you did it, total number of hours worked and a contact person with telephone number (if you have it).
(b) A 1-3 page typewritten paper in which you answer the following questions:
A. Why did you choose this(these) community service opportunity(ies)?
After completing your work, what do you believe you gained or learned from this(these) experience(s)?
In what ways (if any) did the activities you engaged in help enhance your understanding of business management. If none why none?
Do you believe that universities should require community service? Explain?
As a society, are we better off having organizations encourage community service from its workers? Are their any negative consequences of these requirements?
Disabilities Statement:
Students who have disabilities or special needs and require accommodations in order to have equal access to classrooms MUST register with the designated staff member in Student Affairs in order for 91Ƶ to better accommodate special needs. Students are required to provide documentation of a disability when accommodations are requested
COURSE OUTLINE AND ASSIGNMENTS*
DATETOPICASSISGMENT8/25Overview of class 8/27Management functions Chapter 19/1Emotional Intelligence Complete an on-line measure of EQ(www.queendom.com); Read poems under course documents 9/3Management History Chapter 29/8Overall EnvironmentChapters 39/10International Business Chapter 49/15Culture Exercise 19/17Business Ethics Chapter 59/22Ethics cont9/24Review for ExamExercise 2 9/291st Exam covering Chapters 1-510/1RETURN EXAM 110/6Decision-making Chapter 610/8Creativity & PlanningChapter 7: In class exercises10/13Strategic Planning Chapter 810/15Organizing ToolsChapter 910/20Organizational Design 10/22Exercise 310/27Control Chapter 1710/29Quality11/32nd Exam: Chapters 6,7,8, 10,1811/5Return 2nd Exam11/10Employee MotivationChapters 1511/12HRMExercise 411/17Leadership Chapter 16 11/19CommunicationChapter 14 11/21-11/29THANKSGIVING WEEK12/1Communication contExercise 512/3Review & Wrap-Up12/10FINAL EXAM
10:30-12:30 this room Essay & short answer inclusive*This SYLLABUS IS SUBJECT TO CHANGE AS CIRCUMSTANCES AND FLEXIBILITY DICTATE.
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